Institutional contacts
Contact and Public Offices
Official office directory, campus address, public enquiry channels and institutional response guidance for Minervia Institute.
This page operates as the university contact register, allowing applicants, students, parents and partner institutions to identify the correct office before entering protected systems.
04
Public desks
24h
Written reply target
06
Published channels
Campus communications and public reception
Campus communications and public reception
Public enquiry routing
Admissions, international files, registrar support and general institutional enquiries are routed through named desks with clear service windows.
Office directory
Office directory
Each office below is published with its direct mailbox, phone routing and on-site reception hours. Applicants should use the matching desk instead of informal personal channels.
Desk
Office
Mailbox and phone
Reception
CT-01
Admissions Office
Application intake, file review and admissions routing
CT-02
International Office
Visa files, residence support and mobility enquiries
CT-03
Student Services Desk
Certificates, enrolment confirmation and student guidance
CT-04
Public Affairs and Main Reception
Campus visits, institutional letters and general enquiries
Campus address
Main reception and postal register
Minervia Institute
ul. Akademicka 15
31-120 Krakow, Poland
Visitors for document submission or admissions review should report to the main reception first and follow the desk routing notice.
Written enquiries register
Service and response policy
Written enquiries are acknowledged during public office hours. Cases involving admissions files, visa documentation or certificate verification may require identity confirmation before release.
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General enquiries are normally answered within one business day.
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Admissions and transfer questions are routed to the admissions desk with file number reference.
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Transcript, certificate and student verification requests require the registrar or student services desk.
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International visa and residence matters are handled only through the international office.
Public routing notes
For faster routing, choose the desk that matches the subject of your enquiry. This preserves a formal audit trail and avoids duplicate mail circulation between offices.
Continue to public services
Need admissions deadlines or calendar guidance?
The admissions office and academic schedule remain published in the same public institutional layer and should be consulted before filing a protected portal request.